Viveon Terms and Conditions – Rules for Pakistan Players

1 Acceptance of Terms

By registering an account on Viveon, accessing any part of the platform, making a deposit in PKR, or participating in any game or promotion offered on the site, you confirm that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them.

If you do not agree with any part of these terms, you should not register an account or use the Viveon platform. Continued use of the platform following any update to these terms constitutes acceptance of the revised version.

2 Eligibility

To register and maintain an active Viveon account, you must meet all of the following requirements:

• You must be at least 18 years old. Viveon is an adult entertainment platform and is not available to minors under any circumstances.
• You must be registering on your own behalf and for your personal use only. Corporate or third-party account registrations are not permitted.
• You must not be subject to any self-exclusion that you have previously applied to your account.
• You must provide accurate and truthful information during the registration process. Providing false details, including a false date of birth, is a breach of these terms.

Viveon reserves the right to request documentary verification of age or identity at any point. If you are unable to provide the requested documents within a reasonable time, Viveon may suspend or close your account and withhold any balance pending review.

3 Your Account

Each individual may hold only one Viveon account. If you already have a registered account and attempt to create a second one — regardless of whether you use a different name, phone number or payment method — both accounts may be closed and any balances forfeited.

You are responsible for maintaining the security of your login credentials. Do not share your username, password or OTP with anyone else. Viveon will never ask you for your password via email, chat or any other channel. If you believe your account has been accessed without your authorisation, contact support immediately.

Your account details — including your registered mobile number, payment method and PKR balance history — must reflect your actual identity. Viveon may ask you to verify these details at any point, especially before processing a large withdrawal or if unusual activity is detected.

• Accounts that have been inactive for an extended period may be subject to a dormancy process as set out in our current policy. Any applicable dormancy fees or procedures will be communicated in advance.
• You may request closure of your account at any time by contacting customer support. Any remaining PKR balance will be processed for withdrawal to your registered payment method, subject to standard verification checks.
• Viveon reserves the right to close any account that it reasonably believes is being used in breach of these terms, including for fraudulent activity, collusion or exploitation of promotions.

4 Deposits & PKR Transactions

All financial transactions on Viveon are conducted in Pakistani Rupees (PKR). There is no currency conversion at any stage, and no foreign exchange fees are applied. The amount you deposit is the amount added to your PKR account balance.

Viveon currently accepts deposits via JazzCash, Easypaisa, Raast, bank transfer, Pakistani debit cards, credit cards and additional mobile wallets. The minimum deposit amount is PKR 200. Maximum deposit limits per transaction and per day are shown in the deposit section of your account.

Deposits are intended for personal gaming use only. You must only deposit funds that you legitimately own. Depositing funds on behalf of another person, or accepting funds from a third party for the purpose of depositing, is not permitted and may constitute a breach of these terms as well as applicable financial regulations.

Viveon does not accept deposits from payment methods that are not registered in your name. If a deposit is received from a mismatched source, Viveon reserves the right to reverse the transaction and suspend the account pending investigation.

5 Withdrawals

You may request a withdrawal of your PKR balance at any time, provided your account is in good standing and you have met any applicable wagering requirements on bonus funds. Withdrawals are processed back to the same payment method used for your most recent deposit wherever technically possible.

Before your first withdrawal — or before any withdrawal above a certain PKR threshold — Viveon may require you to complete identity verification. This is standard practice and is designed to protect both you and the platform. You will be asked to provide a copy of a valid identity document. Failure to complete verification within the specified time will result in the withdrawal request being placed on hold.

• Withdrawal processing times depend on the method selected and are shown on the Withdrawal page. JazzCash and Easypaisa withdrawals are generally processed faster than bank transfers.
• Viveon does not charge a withdrawal fee for standard transactions. However, your payment provider may apply their own fees, which are outside Viveon's control.
• Withdrawals requested on weekends or public holidays may take longer to process depending on banking system availability.
• Viveon reserves the right to place a withdrawal on hold if there is any suspicion of fraudulent activity, pending the outcome of an investigation.

6 Bonuses & Promotions

Viveon offers various bonuses and promotional offers including welcome bonuses, deposit match bonuses, free bingo tickets, free spins on slots and cricket-season promotions tied to PSL and T20 fixtures. Each promotion has its own specific terms, which are displayed alongside the offer at the time it is presented to you.

All bonuses are subject to wagering requirements unless explicitly stated otherwise. The wagering requirement specifies how many times the bonus amount must be played through before any winnings derived from that bonus can be withdrawn as real PKR. For example, a bonus with a 30x wagering requirement on a PKR 500 bonus means you must wager PKR 15,000 before the bonus winnings are released for withdrawal.

The following bonus conduct is prohibited and will result in account action including balance forfeiture:

• Registering multiple accounts to claim a bonus more than once.
• Using a bonus in a manner that Viveon determines to be exploitative, including low-risk betting strategies specifically designed to clear wagering requirements without genuine gameplay risk.
• Transferring bonus funds or using bonus funds in ways not permitted under the specific promotion terms.
• Claiming a promotion while under self-exclusion or during a cooling-off period.

Viveon reserves the right to withdraw, amend or discontinue any promotion at any time. Promotions are available to Pakistan-based players only and are not transferable.

7 Games & Fairness

All games available on Viveon — including slots, live casino, bingo and any other game format in the lobby — use certified Random Number Generators (RNG). RNG certification is conducted by independent third-party testing agencies. Game outcomes are entirely random and are not influenced by your account history, deposit size, loyalty status or any other player-specific factor.

Live casino games are broadcast in real time from professional studios. Game results are determined by the physical outcome of the game as seen on the live stream. In the unlikely event of a technical interruption during a live game, the round may be voided and stakes returned to players' PKR balances. The decision of the platform on live game disputes is final.

Each game displays its Return to Player (RTP) percentage and, where applicable, its volatility rating. These figures are theoretical long-run averages and do not guarantee any specific outcome in any individual session. Past results have no bearing on future outcomes.

• Bingo game results are determined by a certified RNG draw. Jackpot prizes are awarded according to the specific rules of each bingo room as displayed at the time of entry.
• Minimum and maximum stake amounts vary by game and are displayed within the game interface before you begin playing.
• Viveon reserves the right to void any game or wager if a technical error, software malfunction or third-party feed failure has materially affected the outcome.

8 Prohibited Conduct

The following actions are strictly prohibited on the Viveon platform. Engaging in any of these activities will result in immediate account suspension, permanent closure, forfeiture of balances and, where applicable, reporting to relevant authorities:

• Fraud and misrepresentation: Providing false identity information, using stolen payment credentials, or misrepresenting your age or location.
• Chargebacks: Initiating a chargeback or payment dispute with your bank or mobile wallet provider for a deposit that was legitimately used for gameplay on Viveon.
• Collusion: Working with other players to gain an unfair advantage in any game, particularly in live dealer or multiplayer formats.
• Automated play: Using bots, scripts, automated clicking tools or any software that interacts with the platform in a way that is not through normal manual gameplay.
• Bonus abuse: Any systematic exploitation of bonus structures, wagering requirement loopholes or promotional offers beyond their intended purpose.
• Money laundering: Using the Viveon platform to process, layer or integrate funds obtained through illegal activity. Viveon complies with applicable anti-money laundering obligations and will report suspicious activity as required.

9 Responsible Gaming

Viveon is entertainment for adults and is committed to providing tools that help players stay in control of how they use the platform. The following responsible gaming features are available in every account and can be activated at any time:

• Deposit limits: Set a maximum PKR amount that can be deposited within a chosen daily, weekly or monthly period. Once set, the limit is enforced immediately. Requests to increase a deposit limit are subject to a mandatory waiting period.
• Session time reminders: Receive a notification after a set amount of time spent in any game, helping you keep track of how long a session has been running.
• Self-exclusion: Suspend your account for a chosen period, during which you cannot log in, deposit, play or receive promotional communications. Self-exclusion can be activated from account settings or by contacting support.

Viveon does not provide credit to players. All gameplay must be funded from your own deposited PKR balance. If gaming begins to feel like a financial obligation rather than entertainment, please use the responsible gaming tools available in your account or take a voluntary break. Viveon encourages all players to set a personal session budget before they begin playing and to treat that amount as a fixed entertainment cost.

For the full responsible gaming policy, including guidance on recognising problematic patterns and managing your gaming habits, visit the Responsible Gaming page.

10 Privacy & Data

Viveon collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection, storage and use of your data for the purposes of account management, identity verification, payment processing, customer support and promotional communications (where you have opted in).

Your personal data — including your name, contact details and PKR transaction history — will not be sold to third parties. Data may be shared with payment processors (including JazzCash, Easypaisa and banking partners) to facilitate transactions, and with fraud prevention and identity verification services as required.

You have the right to request access to the data Viveon holds about you and to request correction of inaccurate information. For the full details of how your data is managed, please read the Privacy Policy.

11 Limitation of Liability

Viveon provides the platform on an "as available" basis. While every effort is made to maintain continuous uptime, Viveon does not guarantee that the platform will be accessible at all times. Scheduled maintenance, technical issues or third-party service interruptions may result in temporary unavailability.

To the extent permitted, Viveon's liability to you in connection with your use of the platform is limited to the PKR balance held in your account at the time of any claim. Viveon is not liable for any indirect, consequential or economic loss arising from your use of the platform, including losses from gameplay outcomes, connection failures during live casino sessions, or delays in payment processing.

Viveon is not responsible for the content, availability or accuracy of any third-party services that interact with the platform, including mobile wallet providers, banking systems or internet service providers in Pakistan.

12 Changes to These Terms

Viveon reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, you will be notified via a notice on the platform or by the contact details associated with your account. The updated terms will display a revised "Last Updated" date at the top of this page.

Continued use of the Viveon platform after changes have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and request account closure by contacting support.

13 Contact

If you have any questions about these Terms and Conditions, or if you need clarification on any specific section before registering, the Viveon support team is available 24 hours a day, 7 days a week.

You can reach the support team through the live chat option within your account or via email. The support team handles queries in English and understands Pakistan-specific payment and account questions including JazzCash transaction issues, Easypaisa deposit queries and PKR withdrawal processing times.

For responsible gaming support, account self-exclusion requests or queries about deposit limits, the support team can also assist directly or point you to the relevant self-service tools in your account settings.