Viveon Privacy Policy – How We Protect Your Data

1 Introduction

Viveon is an online gaming platform built for players in Pakistan. When you create an account, make a PKR deposit, play a game or contact support, you share information with us. This Privacy Policy explains what information we collect, why we collect it, how it is used, how long we keep it and what choices you have.

We are committed to handling your data responsibly. This policy is written in plain language because we want you to actually understand it — not just scroll past it. If you have questions about anything in this document, our support team is available 24/7 and can walk you through any section.

By registering an account on Viveon and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle data as described here, you should not register or continue using the platform.

2 What Information We Collect

The information Viveon collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information received from third-party services that help us run the platform.

Information you provide directly includes:

• Your full name, date of birth and mobile number provided during registration.
• Your email address if you provide one for account communications.
• Identity verification documents such as a CNIC or passport copy, if requested during the verification process.
• Any information you provide when contacting customer support, including the content of your messages and any attachments.

Information generated by your use of the platform includes:

• Your PKR deposit and withdrawal history, including amounts, dates, times and payment methods used.
• Game activity records including games played, stakes placed, results and session durations.
• Login activity including timestamps, device type and approximate location based on IP address.
• Bonus and promotion usage history.

Information received from third parties includes transaction confirmation data from payment processors such as JazzCash, Easypaisa and Raast, and identity verification status from document verification services where applicable.

3 How We Collect Information

Most information is collected directly from you at the point of registration or when you perform an action on the platform — depositing PKR, requesting a withdrawal, playing a game or submitting a support request. Some information is collected automatically as a natural result of you using the platform.

Automatic collection methods include:

• Cookies and local storage: Used to maintain your session, remember your preferences and help us understand how different parts of the platform are being used.
• Server logs: Our servers record standard access log data including your IP address, browser type, device type and the pages you visit within the platform.
• In-app analytics: The Viveon app collects anonymised usage data to help us identify performance issues and improve the experience on Android devices.

4 How We Use Your Information

Every piece of data Viveon holds serves a specific purpose. We do not collect information speculatively or hold data we have no defined use for. The primary purposes for which your information is used are:

We do not use your data to make fully automated decisions that significantly affect you without any human review. If your account is flagged by an automated system — for example due to suspected fraud or unusual login activity — a member of the team reviews the flag before any action is taken on your account.

5 Data Sharing

Viveon does not sell, rent or trade your personal data to any third party. Data is shared externally only in the following limited circumstances:

• Payment processors: When you make a PKR deposit or request a withdrawal, the relevant payment processor — such as JazzCash, Easypaisa, your bank or Raast — receives the transaction details necessary to process the payment. Each processor operates under its own privacy and security standards.
• Identity verification services: If we need to verify your identity before processing a large withdrawal or as part of an account review, we may share your identity documents with a third-party verification service. This is done securely and only to the extent required for the verification.
• Fraud prevention partners: Anonymised or aggregated signals may be shared with fraud detection services to protect the platform and all players on it. This does not involve sharing your full personal profile.
• Legal obligations: Where required by applicable law or in response to a lawful request from an authority, Viveon may be required to disclose certain account or transaction data. We will always assess such requests carefully before complying.

6 Payment Data

All PKR transactions on Viveon are processed through established Pakistani payment infrastructure. When you use JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the actual financial transaction is handled by that provider's system. Viveon receives a transaction confirmation along with the PKR amount — we do not receive or store your full wallet PIN, bank account password or card CVV.

The payment methods registered to your account are stored as identifiers — for example, the last four digits of a card or the mobile number linked to a JazzCash account — to allow us to process withdrawals back to the correct source. This information is stored in encrypted form.

Viveon enforces a policy that deposits and withdrawals must match — meaning withdrawals are processed back to the same payment method used for your deposit. This is a fraud prevention measure and means your payment identifier needs to remain consistent across your account activity.

7 Data Retention

Viveon retains your account data for as long as your account remains active. If you request account closure, your personal profile and gameplay records are marked for deletion. Certain records — particularly PKR transaction history and identity verification records — may need to be retained for a longer period to meet standard financial record-keeping obligations.

After the applicable retention period has passed, data is securely deleted or anonymised such that it can no longer be linked back to you as an individual.

• Active account data is retained for the life of the account plus a reasonable period after closure.
• PKR transaction records may be retained for up to seven years from the date of the transaction.
• Identity verification documents are retained only as long as required for the verification purpose and applicable record-keeping requirements.
• Support correspondence is retained for a reasonable period to allow resolution of any follow-up queries.

8 Security

Viveon takes the security of your personal data seriously. Technical measures in place include encryption of data at rest and in transit, access controls that restrict which team members can view sensitive account data, and monitoring systems that detect unusual access patterns.

From your side, you can help keep your account secure by using a strong and unique password, not sharing your login credentials with anyone, and enabling any additional account security features offered in your settings. If you ever suspect that your account has been accessed by someone else, contact support immediately so we can investigate and take protective action.

Despite reasonable technical measures, no system is completely immune to security incidents. In the event of a data breach that affects your personal information in a meaningful way, Viveon will notify affected users as quickly as practicable and take steps to contain and remediate the incident.

9 Your Rights

As a Viveon account holder, you have the following rights in relation to your personal data:

• Right of access: You can request a summary of the personal data Viveon holds about you. We will respond to such requests within a reasonable time frame.
• Right of correction: If any information Viveon holds about you is inaccurate — for example, a misspelled name or an outdated mobile number — you can ask us to correct it. Some corrections may require identity verification before they can be applied.
• Right of deletion: You can request that your account and associated personal data be deleted. Deletion requests are processed subject to any legal retention obligations. PKR transaction records may need to be retained even after your account is closed.
• Right to withdraw consent: Where you have provided consent for a specific use of your data — such as receiving promotional communications — you can withdraw that consent at any time from your account settings or by contacting support.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while an issue is being investigated or resolved.

To exercise any of these rights, contact the Viveon support team. Please be prepared to verify your identity before we process a data-related request, as this protects you against someone else submitting a request on your behalf without your knowledge.

10 Cookies

Viveon uses cookies and similar technologies to make the platform work properly and to understand how it is being used. The types of cookies used include:

• Essential cookies: Required for the platform to function. These handle session management, keep you logged in and ensure your PKR balance is displayed correctly. The platform cannot work without these.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to re-select them every visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last and where players tend to leave the site. This helps us improve the experience for everyone.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use core platform features. Disabling analytics cookies does not affect your gameplay or PKR transactions.

11 Minors

Viveon is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and we conduct age verification checks where there is reason to believe a player may be underage.

If we discover that an account has been created by someone who is under 18, the account will be closed, any PKR balance will be handled according to applicable procedures, and all associated personal data will be deleted in accordance with this policy and our obligations regarding minors' data.

12 Changes to This Policy

Viveon may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to our data practices. When material changes are made, the "Last Updated" date at the top of this page will be revised and a notice will be displayed on the platform.

We encourage you to review this policy periodically, particularly if you have concerns about how your data is handled. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with the changes, you may request account closure by contacting support.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the Viveon support team is available around the clock. We take data-related queries seriously and aim to respond to all privacy requests promptly.

Our support team is familiar with Pakistan-specific account queries — including JazzCash transaction records, Easypaisa deposit history and PKR withdrawal confirmations — and can assist with data access requests related to these transactions.